As Business Environment Gets More Challenging for Dealers and Lenders, Performing Well on Basics of Financing Can Deliver Significant Satisfaction Lift, J.D. Power Finds

COSTA MESA, Calif., Nov. 17, 2016 /PRNewswire/ -- With the pace of new-vehicle retail sales slowing, dealers and lenders are focusing on building a relationship with their customers to increase satisfaction and business retention, according to the J.D. Power 2016 U.S. Consumer Financing Sa...