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LexisNexis Risk Solutions Study Reveals the Roadmap to "Touchless" Claims

The Future of Claims: Touchless Claims Study from LexisNexis Risk Solutions found that while some insurance carriers continue to favor traditional claims processes, the demand for faster cycle times, reduced expenses and improved customer satisfaction is driving increased automation and an eventual migration from virtual to touchless claims. Respondents expect self-service options to increase over the next 5 years, driven initially by tech-savvy millennials, but eventually adopted by others.ATLANTA, March 22, 2017 /PRNewswire/ -- New automotive claims research released today by LexisNexis Risk Solutions, "The Future of Claims: Touchless Claims Study," found that while some carriers continue to favor traditional claims processes, the demand for faster cycle times, reduced...