Understanding Channel Preference and User Experience Key Drivers of Success; Gen Y Satisfaction with Auto Insurance Claims Still Low, but Improving

WESTLAKE VILLAGE, Calif., Oct. 26, 2015 /PRNewswire/ -- While satisfaction with the auto insurance claims process is lower among Gen Y1—also known as "Millennials"—claimants than among their older counterparts, their satisfaction is improving, according to the J.D. Power...