DETROIT ‚ÄďMotor Corp. takes it on the chin in the latest new-vehicle reliability ratings by Consumer Reports magazine, which knocks three Toyota models off its ‚Äúrecommended buy‚ÄĚ list and says the brand no longer qualifies for an automatic recommended buy rating on new, untested models.
It‚Äôs an unusual bruise for, which has dominated various quality indices over the years, and CR is quick to point out that including its Lexus luxury and Scion youth brands, Toyota overall is No.3 on its list of top manufacturers. Seventeen of CR‚Äôs ‚Äúmost reliable‚ÄĚ vehicles are from Toyota.
But in releasing its ‚Äô08 ratings at a gathering of the Automotive Press Assn. here, David Champion, senior director for the magazine‚Äôs Auto Test Center, says, ‚ÄúThe big news this year is Toyota is slipping.‚ÄĚ
The Toyota brand dropped four spots in the rankings, published in a special issue hitting the newsstands Nov. 6. Three models, the Camry V-6, Tundra V-8 with 4-wheel drive and all-wheel-drive Lexus GS, no longer are recommended by the magazine.
Transmission issues are plaguing the Camry V-6, while there are reliability concerns with the 4WD Tundra, he says. The GS seems to suffer from a lot of squeaks and rattles and other issues, but Champion admits he isn‚Äôt sure why the AWD model seems to score lower than the rear-wheel-drive GS.
A Toyota spokesman says he is ‚Äúpretty surprised‚ÄĚ by the findings, which were not given to the auto maker ahead of today‚Äôs public release. He says internal data doesn‚Äôt indicate any problems with the three vehicles cited by CR, and he downplays suggestions Toyota‚Äôs growing volume and widening product lineup are negatively impacting quality.
‚ÄúI don‚Äôt think it is related to our growth,‚ÄĚ he says, adding that Toyota will take a look at CR‚Äôs data and ‚Äútry to figure out where the discrepancies are.‚ÄĚ
The poor performance of the three vehicles also is causing the magazine to stop automatically recommending new Toyotas as reliable. In the past, because of its sterling quality record, CR automatically would recommend a new model to its readers without any testing or survey data.
Now, only two brands will get such treatment,and Subaru, though Champion says that status could be reinstated to Toyota in the future.
‚ÄúIt‚Äôs something we look at annually,‚ÄĚ he says.
CR says domestic brands are improving in the ratings, but overall their movement in that direction is uneven and inconsistent and Japanese auto makers still account for 90% of the top-rated models. Of the ‚Äúleast reliable‚ÄĚ models, 13 are fromCorp., six are made by LLC and one is from Motor Co.
clearly is leading the pack from Detroit, Champion says, with 93% of its Ford, Lincoln and Mercury models rated average or better in predicted reliability.
‚ÄúThat‚Äôs an excellent sign,‚ÄĚ he says, adding that highly rated new models from last year, the Fusion/Milan/MKZ midsize car trio, continue to exhibit high quality. ‚ÄúWe weren‚Äôt sure they would hold up (beyond the first year), but they have,‚ÄĚ he says.
Ford‚Äôs Taurus/Sable large cars and Taurus X CRoss/utility vehicle also are performing well, he adds.
GM andhave been more up and down, Champion says.
CR is recommending the GMC Acadia/Saturn Outlook CUVs and Chevrolet Silverado/GMC Sierra fullsize pickups because they scored average in their first year of testing, ‚Äúbut we‚Äôre nervous about that because the (Chevrolet) Tahoe did the same thing last year but has dropped this year.‚ÄĚ
The magazine rates 49% of GM‚Äôs lineup at or above average in predicted reliability.
Chrysler also has been erratic, he says. ‚ÄúOne year they‚Äôre above average, the next year below.‚ÄĚ CR rates 67% of Chrysler models average or better.
Despite their dominance in the rankings, not all Japanese vehicles are good buys, Champion notes, pointing to theCX-7 and CX-9 and Grand Vitara, rated as unreliable.
Korean auto makers in general are improving quality,Motor Co. Ltd. in particular, he says. But some models, the Hyundai Entourage and Kia Sedona minivans, for example, are considered unreliable, as is the Kia Amanti sedan.
The European brands are ‚Äúimproving slowly,‚ÄĚ Champion notes, but he says Mercedes continues to exhibit problems, particularly with its SUVs. Like the three Toyota models, thePassat also fell off the recommended buy list.
Ranked at the top by brand are, Acura, Scion, Subaru and Toyota. Buick is the highest-rated domestic brand and Land Rover is the least reliable overall. The Pontiac Solstice posted the worst score among individual models.
CR‚Äôs ratings are based on a combination of surveys of its 5 million subscribers and safety ratings by the National Highway Traffic Safety Admin. and the Insurance Institute for Highway Safety, plus the magazine‚Äôs own testing. Champion says 960,000 people filled out the ownership survey, accounting for 1.3 million vehicles.
CR performs about 50 tests on the cars at its 327-acre (132-ha) track in Connecticut, rating the vehicles on such things as braking, handling and fuel economy and on the ease of use of various features.