Jim Leman

Jim
Leman
Correspondent,
WardsAuto

Jim writes about finance and insurance issues.

Articles
Vehicle Service Contracts Promote Car Dealership Customer Loyalty
For dealers, VSCs generate F&I revenue for sure. But they also retain customers.
Systems Stop Staffers From Bending, Breaking Rules
Software helps dealers comply with multiple regulations.
Service Customers Want Transparency, Control
Dealerships have much to learn about delivering a customer-centric experience, says a business-retention coach.
Service Customers Want Transparency, Control
Dealerships have much to learn about delivering a customer-centric experience, says a business-retention coach.
Dealerships Are Customers, Too
Dealership enthusiasm for technology falters when the promised silver bullet jams.
Innovations Expected to Reshape Dealerships
Experts say emerging technologies will affect everything from hiring to customer interaction.
Innovations Expected to Reshape Dealerships
Experts say emerging technologies will affect everything from hiring to customer interaction.
Online Scheduling Makes Life Easier
More dealerships offer technologies that enhance customer satisfaction and increase shop efficiencies.
Online Scheduling Makes Life Easier
More dealerships offer technologies that enhance customer satisfaction and increase shop efficiencies.
Online Scheduling Makes Life Easier
More dealerships offer technologies that enhance customer satisfaction and increase shop efficiencies.
Customer Transparency Comes to Service Department
Some dealership service managers are using web-based technology to increase sales, enhance retention rates.
Dealership Service Departments Get Creative
From running light-work operations to mining for car owners with potential repair issues, dealers find new ways to compete with independent and franchise auto shops.
Put Faith in Revolution, says Internet Director
Facebook, YouTube and similar websites are where the modern dealership socializes.
Insights

Nov 21, 2016
Video
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Newswire

Diesels Power Profit Gains by VW's Lending Unit  

Volkswagen Financial Services cites increased demand for diesel cars in upgrading its projected 2016 profit from €1.92 billion to a record €2.1 billion....More

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