Jim Leman


Jim writes about finance and insurance issues.

Articles by Jim Leman
Systems Stop Staffers From Bending, Breaking Rules
Software helps dealers comply with multiple regulations.
Service Customers Want Transparency, Control
Dealerships have much to learn about delivering a customer-centric experience, says a business-retention coach.
Dealerships Are Customers, Too
Dealership enthusiasm for technology falters when the promised silver bullet jams.
Innovations Expected to Reshape Dealerships
Experts say emerging technologies will affect everything from hiring to customer interaction.
Online Scheduling Makes Life Easier
More dealerships offer technologies that enhance customer satisfaction and increase shop efficiencies.
Customer Transparency Comes to Service Department
Some dealership service managers are using web-based technology to increase sales, enhance retention rates.
Dealership Service Departments Get Creative
From running light-work operations to mining for car owners with potential repair issues, dealers find new ways to compete with independent and franchise auto shops.
Put Faith in Revolution, says Internet Director
Facebook, YouTube and similar websites are where the modern dealership socializes.
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