Steve Finlay

Senior Editor,

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Infiniti Uses Industry-First App to Speed Up Car Buying
"It mitigates pain points along the way and lets shoppers proceed at their own pace,” says Jon Finkel, global director of Infiniti Client Experience.
Manheim Expands A-to-Z Inventory to Car Dealers
“Yes, we do auctions, but we want to emphasis the value of our other services,” says Janet Barnard, president of Cox Automotive Inventory Solutions.
Gong Wrong at Car Dealerships
Some dealer relics of the past don’t belong in modern stores, says Charles Kim, Kia’s retail development director.
Car Dealership Goes From Mistrusted to Likeable
Store that received Honda President’s Award once got “you-suck” reviews.
As Vehicle Prices Rise, So Do Loan Lengths
Car consumers typically stretch loans to lower monthly payments. Even so, borrowers can fall behind, TransUnion says.
Mystery Shoppers Put Tesla Dealerships in Cellar – Again 8
“Tesla leaves me scratching my head,” says Fran O’Hagan, president and CEO of Pied Piper Management.
Lincoln Dealers Pack Up for House Calls 
The “portable showroom” case allows consultants to show as well as tell, says Melissa Centra, CEO of Eview 360, a design firm that created the carry-along.
Dealers Light on Website Service-Department Content
“Fixed operations has not had enough online attention,” says Denim Simkins of Performance Auto Group.
Lincoln First to Offer Pickup, Delivery Service
“Our dealers view this as a way to differentiate the client experience for Lincoln owners,” says Andrew Frick, Lincoln North American director-sales and services.
Hard-Charging Dealer Tries to Make It Fun
Scott Simons, who as a teen negotiated loan rates with F&I managers on behalf of his father, always wanted to run a car dealership.
He’s Seen the Enemy, and It’s Tesla 2
A car dealership attorney says a small niche automaker is creating a big fuss about how cars are sold in the U.S.
Four Ways Car Dealers Can Boost Inventory Profits
"Dealers are not spending enough time using trade-ins to enhance their inventory,” says Brian Tinkelmeyer of vAuto.
Harvard MBA With New Ideas Changed Auto Retailing
Mark O’Neil went from running local body shops in Pennsylvania to dramatically changing how U.S. car dealerships operate.
Car Dealer Sees Himself as ‘Life Improvement Specialist’
Eric Savage says Freedom Auto Group sales meetings focus on giving and gratitude more than selling.
Some Lenders Relax Standards Too Much, Dealer Says
“What worries me is that I’m seeing lenders waiving stipulations on 550 credit scores,” says Joe Castle, who heads a Chicago car dealership group.


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