Steve Finlay

Senior Editor,

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Minus the ‘Electronic Curtain,’ Technology Helps Car Financing
Automated lending helps avoid delaying creditworthy dealership customers who are anxious to drive off in newly purchased vehicles.
What to Do About Faltering Fred in F&I 3
Reporting system provides “what-if” alternatives for car dealerships.
Which Vehicle Segment Will Take Biggest Residual Hit?
Industry trackers disagree over which models will depreciate the most.
Car Price Remains Important, But Not at All Costs 2
New Autotrader study indicates most auto dealership customers see no difference between lowest price and fair and transparent prices.
Sit Back, Relax and Enjoy the Car Interior
Advanced technologies would calm stressed drivers, rouse sleepy ones and overall make the car interior the place to be.
Powerful Personalization Hits Auto Industry
Car dealers use latest online tracking systems to get to know customers better.
What Future Car Consumers Want 1
Polling particularly focuses on what the 18-and-under set think about self-driving cars because that group ultimately will be buying them.
Not All Car Dealers ‘Get’ Reynolds All-in-One IT System
Reynolds and Reynolds President Ron Lamb talks about new products, tough sells, Millennial likes and dislikes and keeping one’s distance.
Up, Up and Away for Maxima
Quality materials, smart styling and exquisite craftsmanship take Nissan’s flagship sedan to soaring levels.
Family Matters in Car Dealership World
Starting out on his own, Greg Miller buys a dealership from Bob Baker, who’s easing out of the business.
For Car Dealers, Consumer Satisfaction Pays
Study measures the financial value of happy customers.
8 Great Quotes on Hot F&I Topics 1
Here’s what people in automotive financing are talking about these days.
Ally Steps Up Customer Communications
“We felt it was important to establish a relationship with people on a more regular basis,” says Ally executive Andrea Riley.
Most Polled Lenders Say Auto Financing Will Increase
About 14% say they expect a decline, 24.4% expect no change and 7.1% aren’t sure.
‘Real People’ Desires Vs. ‘Tech Geek’ Assumptions
Some traits may be good, some bad but “they are what (Americans) are articulating” about themselves, says design executive Jeff DeBoer.


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