Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
Dealerships Flub Lots of Phone Calls
Study results indicate some callers are lucky the phone is even answered.
The Dealer 5 | September 23, 2014
Dealer news from WardsAuto and around the web: Falling prices, Maseratis in Buffalo and rattle snakes in Texas...
Wait for It…F&I Pros Offer Tips on Doing It Right
Some of the best in the business tell what it takes to be an effective dealership finance and insurance manager.
Acura Luxury Brand Becomes More Independent From Honda
Mike Accavitti, who started in the auto industry as a teen working at a Chrysler plant, now heads the Acura luxury brand.
Engineer Explains How New Acura TLX Resembles a Horse
Bryan Hourt, a '15 Acura TLX project leader, attended a 1-room schoolhouse and grew up riding horses in rural Nebraska. He tells how he brought his riding perspective to the new sport sedan's product-development team.
Car Shoppers May Use Fewer Resources Than Thought
Do people really rely on 18 to 24 resources while researching what to buy? It’s more like three, a new study says.
Car Shoppers May Use Fewer Resources Than Thought
Do people really rely on 18 to 24 resources while researching what to buy? It’s more like three, a new study says.
Online Tool Helps Car Shoppers Weigh Merits of Buying or Leasing 1
Well informed consumers do their research, Ally Financial’s Andrea Riley says.
Online Tool Helps Car Shoppers Weigh Merits of Buying or Leasing
Well informed consumers do their research, Ally Financial’s Andrea Riley says.
Off Year for Automotive Customer Satisfaction
Imports still lead domestics, but the gap narrows because of Asian and European brand declines in satisfied vehicle owners.
Analysis Discounts Subprime ‘Bubble’ Fears
“The lending landscape today is not the same as it was in 2007,” says economist Dennis Carlson.
Never Say Never to More Dealerships But Be Careful, Urban Science Says
Dealer throughput expected to hit 904 vehicles this year, says Urban Science.
Study Says Recalls Don’t Hurt Residuals 
Recalls don’t necessarily spell trouble for vehicle retention, short or long term, says a Black Book white paper.
Newly Formed Cox Automotive Bundles 20 Brands
Standouts in the new company include AutoTrader.com, KBB.com and Manheim auction house.
Auto Loan Delinquencies Up, But Not Red Flags
Delinquency rates remain “extremely low,” but they’re something to keep an eye on, says Experian Automotive’s Melinda Zabritski.
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