Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
Footwear Came in Handy, But Shoe Boxes Were Vital
Authenticom’s Steve Cottrell recalls an early customer-relationship management system that didn’t rely on computers.
Party Isn’t Over, But Kia’s U.S. Sales Cool Down
In a WardsAuto Q&A, Kia of America’s Orth Hedrick discusses sales, capacity challenges and an intensely competitive U.S. market.
Customer Experience Summit ‘Makes Sense’
The June 20-21 Automotive CX Summit in Los Angeles evolves from the previous back-to-back Automotive Customer Centricity Summit and the Automotive Social Media Summit.
Tough Selling EVs When Gasoline Cheaper Than Water
“The reality is that gas prices are not going to be down forever,” says American Honda’s Jeff Conrad. It’s not just that though.
Ex-Dealership Salesmen Create Leading-Edge Tech Firm
For automotiveMastermind, predictive analytics gets personal when big data meet dealership management systems.
Lincoln Offers Chauffeur Service to Owners
Ford’s luxury brand provides customers with screened and trained drivers upon request.
Complete Digital Car Buy Year Away, Says Cox Automotive Exec 1
If dealers don’t embrace full digital retailing, disrupters will step in, says Mark O’Neil.
Genesis Debuts SUV (CUV) Fuel-Cell (Hybrid) Concept
“It won’t come out as a fuel-cell production vehicle in two years; that I can say,” says Manfred Fitzgerald, head of the Genesis brand.
Subaru Just Fashionably Late to 3-Row CUV Party?
“It’s a market we missed before,” says Subaru of America President Tom Doll.
Border Tax Would Cause ‘Calamity,’ Says NADA President 1
“I’m not sure Washington gets it yet,” NADA Chairman Mark Scarpelli says of the border-tax proposal.
Redone Lincoln Navigator Goes for ‘Quiet Luxury’
“There are customers who like aggressively designed vehicles, there are others who like elegant vehicles,” says Lincoln President Kumar Galhotra.
Tesla Overvalued, GM Undervalued, Says AutoNation CEO
“There will be a correction in the next few years,” says Michael Jackson, known for his outspokenness.
Ford Sales Chief: SUV Craze More Than Passing Fancy 1
“I don’t see it stopping,” Mark LaNeve says of brisk utility vehicle sales.
Ford Intros First Pursuit-Rated Hybrid Police Car
The electrified patrol car can’t chase down a Dodge Hellcat, but it’s pretty fast. And fuel efficient.
Mazda MX-5 RF Looks Bad, But Doesn’t Bite
The vehicle’s retractable roof lets the sun shine in, but not completely.
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