Steve Finlay

Senior Editor,

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

‘Little Engine Plant That Could’ 2
Toyota’s West Virginia plant produces 650,000 engines and 740,000 transmissions a year.
Auto Industry Faces Apprentice Crisis
It’s vital to attract talent for skilled-trades apprenticeships early on, Michigan Lt. Gov Brian Calley says. “After high school is too late.”
Top-Dog Dealer Tells How to Get Customers to Show Up 2
Erich K. Gail sees asking customers for names and numbers of prospective car buyers as spreading the joy.
How the Car Dealership Customer Experience Got So Good 1
Were car buyers of the past more tolerant and did they have more time on their hands than do people today?
Consumers Pretty Good at Self-Evaluating Trade-Ins
“So customers are evaluating their cars?” a dealer asked incredulously when an online tool was first introduced.
Great Product Counts, But So Do Customers, Cadillac Marketer Says 2
“In my family, when you made it you owned a Cadillac,” says Eric Angeloro. “We need to get that back.”
As Lending Goes, So Goes the Auto Industry
“Auto sales have been supported by increased lending,” says Cox Automotive economist Charlie Chesbrough.
Why Car Dealership Staffers Should Follow Sales Process
Pied Piper Management mystery shoppers set out to discover which dealerships by brand are most effective in showrooms.
What Car Dealers Can Learn From Trump and Clinton
“When customers hear from you, are you always asking for money?” a Google strategist asks dealers.
It Just Got Easier to Track Consumers’ Offline Car Dealership Visits 3
New technology reveals who they are and where they are shopping.
Sales Down, Incentives Up and Credit Scores Fall, But Not to Worry 1
Trio of negatives needs to be put in perspective, say NADA’s chief economist and chairman.
CDK Doesn’t Want to Be All Things to All People
In a strategic pivot, the car-dealership digital services provider acknowledges the need for third-party partnerships.
The Big Story: Meet Your Friendly F&I Manager – Five States Away
New and emerging technologies are reshaping dealership finance and insurance department operations.
‘Getting to a No-Haggle Model’ at Car Dealerships 5
Automakers’ bonus programs for dealers have led to less price negotiating.
He Gets Car Dealership VIP Treatment But It Takes Too Long
A VP of customer satisfaction has an unsatisfying long wait.


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