Steve Finlay

Senior Editor,

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

He Pioneered Dealership Customer Experience Six Decades Ago
In a WardsAuto Q&A, Bert Boeckmann discusses his career, business philosophy, his beloved father and a recent hall-of-fame award.
A Spearheader of Online Auto Auctions Disproves the Doubters
Doubters, including his dealer father, told Joe George it couldn’t be done.
Google Capable Not Only of Search, But Search and Destroy 4
Dealers who get panned enough times find themselves in the digital equivalent of no-man’s land.
Dealership Fixed Ops Outmuscle But Don’t Outhustle Competitors
Independent repair shops and car-care chains enjoy a greater online presence than do dealers.
Ally Offers F&I on Internet Used-Car Marketplace
“It’s a business space we like,” Ally Insurance President Doug Timmerman says of its TRED partnership.
Firm Rides High on Dealer We’ll-Come-to-You VIP Trend 2
“It’s a matter of meeting expectations in a customer experience-driven economy,” says RedCap CEO David Zwick.
Automakers Risk Becoming Infatuated With Their Work 1
“Our approach is, ‘It’s not our baby.’ Our data is our baby,” says Doug Betts of J.D. Power.
Why Auto Stock Prices Struggle
“Return on invested capital in the auto industry pales in comparison with high-tech companies,” says Al Koch, perhaps best known for his role in GM’s dramatic turnaround a decade ago.
Me and My PHEV Minivan (But No Prisoners) 2
The Chrysler Pacifica plug-in hybrid makes the grade in various subjects, the first one being fuel economy, during a trek to Traverse City.
Three Developing Trends Shape Future Automotive Interiors
Yanfeng’s Han Hendriks says EVs, autonomous cars and mobility services are “disruptors,” but in the best sense.
French Automaker PSA Maps Out North American Reentry
“It’s dramatic to say we are doing it from scratch; there has been a lot of planning,” says Larry Dominique, CEO of the recently established PSA North America.
NADA Fears Fuel Regs Will Hurt Many Car Shoppers 4
“We need to make it possible for people to afford to buy cars,” NADA President Peter Welch says. “We shouldn’t let policies from Washington dictate that.”
SUV Popularity Goes Global
“The SUV story continues. It’s not running out of steam,” says auto analyst Jeff Schuster.
BMW: Pricey Carbon Fiber Losing Some Appeal
“The main challenge of carbon-fiber materials is still the cost,” says BMW’s Florian Schek.
Do Weight Losses Make Today’s Cars Less Safe?
In a crash test involving a tiny Smart and a big Mercedes-Benz, both held their own.


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