Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
Buick Regal GS Enjoys Life in the Fast Lane 5
The sculpted vehicle with a powerful V-6 is another example of Buick’s transformation away from what once was a nameplate that skewed toward older buyers.
Fear Factors Include Hissing Snakes and Computer-System Conversions
John Grace’s Dealertrack duties include trying to change feelings of apprehension into perceptions of new opportunities that can come with a successful DMS conversion at a dealership.
Toyota, Subaru and Honda Win Highest Trade-In Brand Loyalty
Car segments’ overall inability to win popularity contests at dealerships will shape the auto industry’s future, study says.
Cox Automotive President: Ditch the Hours-Long Car-Buying Experience
In a WardsAuto Q&A, Sandy Schwartz talks about the changing world of digital car shopping, new customer expectations and how he runs a multi-brand business.
Dealership Study: Overactive Filters Block Some Legit Customer Leads
“Today, identification and diagnostics of software system failures is just as important as managing employee performance,” says Fran O’Hagan, head of Pied Piper Management Co.
One Minute, 3 Pieces of Customer Info, a Motivated Thief
EFG Companies CEO John Pappanastos calls on “all participants in the retail automotive chain to lock down their data.”
A Tale of Two Jeep Cherokees
FCA refreshes its midsize SUV to stay competitive in a hot segment.
Kia Salons Open at Select Shopping Malls 1
“The idea was to create a unique, minimalistic, interactive place where the car was the star,” says Wael Berrached of Eview 360, which designed the spots.
Gen X Exerts Automotive Spending, Borrowing Power
The once-called Slacker Generation now tops TransUnion’s list of auto loan-performance by age group.
Hyundai Says Dealers Central to New Online Shopping Initiative
A national rollout of Shopper Assurance is under way after Hyundai tested the program in Miami, Orlando, Dallas and Houston.
From Inexperienced Car Dealer to Old Pro
Ray Ciccolo talks about what it’s like to be a dealer now and what it was like when he started in 1962 as a kid out of college.
Dressed-Up Jeeps, Rams (and Even Pacificas) Look Great to Mopar Chief
Mopar’s Pietro Gorlier talks to WardsAuto about what he considers the wonderful world of accessories, how dealers can sell more of them and his own personal ride, which sounds like something to behold.
VW Tries to Score More Points in U.S.
As head of VW’s North American unit, Hinrich Woebcken has delved into several projects, including convincing headquarters to give the American unit greater autonomy.
Nissan Partnership Gives Titan Pickups a Lift
“Dealers were telling us, ‘You’re missing an opportunity,’” says Tiago Castro of Nissan North America.
Personal Vehicles Will Stay Strong as Rides of Choice, Subaru Chief Says 4
Nine of 10 cars on roads today are personal vehicles, says Tom Doll, adding that the likes of Uber and Lyft are not for everyone, all the time.
Insights

Mar 8, 2018
Video
WardsAuto

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