Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
He Gets Car Dealership VIP Treatment But It Takes Too Long
A VP of customer satisfaction has an unsatisfying long wait.
Subprime Becomes Too Rich for Some Lenders’ Blood 2
“Serious auto-loan delinquency rates are approaching levels not seen since the recession,” says TransUnion’s Brian Landau, adding that it’s important to keep it in perspective. He does so in a WardsAuto Q&A.
Engine Downsizing Comes With Downside 3
The not widely known culprit is called low-speed pre-ignition, or LSPI, an abnormal combustion phenomenon.
Potential Lean Car Dealer Stocks Defy Customer Wants 3
“Consumers in America have shown an absolute fascination with inventory,” says auto-industry veteran David Kain.
Car Dealer Knows What Customers Want; So Do They 1
“People are just not ready for autonomous cars,” says Wes Lutz, the owner of Extreme Dodge Chrysler Jeep Ram.
Warning to Dealership Salespeople: If You Act Like a Robot, One Could Replace You
In a WardsAuto Q&A, automotive digital guru David Kain talks about his days as the first employee of FordDirect and the need today for empathic salespeople.
Auto-Retailing E-Contracting Gains Traction – Finally
“Taking paper out of the vehicle-buying process improves the customer experience, reduces dealer overhead costs and expedites funding cycles,” says Stephen Bisbee, eOriginal’s president.
Ebbing Auto Sales Be Darned, Innovative Dealer Has Big Plans
In a WardsAuto Q&A, Brian Benstock tells how he plans to use an Amazon-like approach to double his business.
Automotive Info Tech Giant CDK to Acquire Auto/Mate
In a WardsAuto Q&A, CDK CEO Brian MacDonald explains the thinking behind the purchase.
Automakers Assemble Them, He Takes Them Apart
“We end the life of old cars, but ultimately you are giving life to new ones,” says recycler Mike Bassirpour.
Worst-Case: Hacker Sends Self-Driving Car Off Cliff 2
Last year, the FBI and NHTSA warned of vehicles becoming increasingly vulnerable to remote exploitation.
What Do Car Consumers Really Want?
Product-development researchers come across an untruth here and there as they try to tap into the mind of the customer.
Now It’s User Experience First, Technology Second
In past years, “the industry hasn’t done a particularly good job on user experience; we all should admit that,” says Faurecia’s Jim Hotary.
The Big Story: Time Traveling to Dealership of the Future
During the next decade, the average U.S. franchised new-car dealership will see many changes to how the store is set up and run, says researcher Glenn Mercer.
Maserati Uses Brand’s DNA to Create Posh SUV Interior
It looks and feels like a Maserati. Yet, it emits the character of an SUV.
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