Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
Off Year for Automotive Customer Satisfaction
Imports still lead domestics, but the gap narrows because of Asian and European brand declines in satisfied vehicle owners.
Analysis Discounts Subprime ‘Bubble’ Fears
“The lending landscape today is not the same as it was in 2007,” says economist Dennis Carlson.
Never Say Never to More Dealerships But Be Careful, Urban Science Says
Dealer throughput expected to hit 904 vehicles this year, says Urban Science.
Study Says Recalls Don’t Hurt Residuals 
Recalls don’t necessarily spell trouble for vehicle retention, short or long term, says a Black Book white paper.
Newly Formed Cox Automotive Bundles 20 Brands
Standouts in the new company include AutoTrader.com, KBB.com and Manheim auction house.
Auto Loan Delinquencies Up, But Not Red Flags
Delinquency rates remain “extremely low,” but they’re something to keep an eye on, says Experian Automotive’s Melinda Zabritski.
Social Media Works for Diligent Dealers
Marketing executive Alexi Venneri offers tips on how to score with social media.
Nothing Jurassic About Sonic’s Impending Used-Car Stores
Echo Park is the name of national land in Colorado’s dinosaur country. EchoPark is the name of megadealer Sonic Automotive’s upcoming standalone pre-owned operations.
Lincoln Commissions Special Smell for Dealerships 3
Famed perfumer Rene Morgenthaler created special aroma for Lincoln stores.
Chevy’s Once-Controversial Manchester United Deal Now Lauded
Signing a soccer-club sponsorship costing a reported $559 million had led to Joel Ewanick’s GM ouster.
FTC Goes After Misleading Dealer Ads
The federal regulator is stepping up its enforcement in an unprecedented way.
FTC Goes After Misleading Dealer Ads
The federal regulator is stepping up its enforcement in an unprecedented way.
Flawed Voice-Recognition Systems Seem Hard of Hearing
In-vehicle voice-activated systems rank poorly in customer-satisfaction ratings.
Flawed Voice-Recognition Systems Seem Hard of Hearing
In-vehicle voice-activated systems rank poorly in customer-satisfaction ratings.
Second-Gen Chevy Volt to Debut at Detroit Auto Show
The new plug-in hybrid will offer improvements in technology and design, says Tim Mahoney, Chevy’s marketing chief.
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