Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
Loyalty Isn’t What It Used to Be
Surveyed customers say they are loyal to auto dealers, but their behavior says otherwise.
Amazon-Like Selling Comes to Dealership F&I Departments
Patented technology uses inputs from consumer, vehicle, deal and third-party sources to tailor F&I product presentations to individual car buyers.
Reporter Turned Executive: ‘Ask Questions, Learn a Lot’
Cox Automotive President Sandy Schwartz talks about the challenges of juggling a 25-brand company, his management style and lessons he learned from his Holocaust-survivor parents.
Dealertrack’s New DMS Add-On Comes With Coaches
Performance Management and Business Intelligent delivers data intended to help dealers track sales and inventory, determine department heath and find financial opportunities.
Which Comes First in Customer Reviews, the Car Dealership or the Salesperson? 2
DealerRater asked people using its website, “Are you referring the dealership or the salesperson?”
Super Bowl Auto Advertisers Score Big Time
Automotive websites blitzed by shoppers after spots ran.
The Big Story: Behind the Scenes of the F&I Innovator of Year Contest
With a $25,000 prize on the line, enterprising Northwood University students go for it.
Car Dealers’ Offspring Discuss How to Keep It Together
Only 4% of family-run dealerships make it to the fourth generation.
Cadillac Carries On With New Dealer-Compensation Project
Project Pinnacle changes the system of financial rewards for dealers who meet brand expectations.
Car Dealer of Year Began Selling Cars, Helping Others at Young Age
A second-generation automobile dealer, Carl Swope followed in the footsteps of his father and uncle who opened their first dealerships in 1952.
Strike Up the 72-Piece Band, NADA’s in Town 1
The trade association, observing a 100 anniversary this year, offers some class acts at its 2017 convention.
AutoNation Will Brand Its Own Auto-Parts Line
Panelists discuss ways to increase revenue streams and prepare for changing industry dynamics.
Expect Banner Year for Car Dealership Buy-Sells
The more profitable fixed operations of a dealership attract investors more than the vehicle-sales departments, says Erin Kerrigan, who tracks car store buy-sell transactions.
Strike Up the Dixieland Band, It’s Show Time for NADA
On the sprawling expo floor nearly 600 companies exhibit their wares, from “thank-you” cookies for car buyers to the latest software systems for dealers.
Surprised on Nov. 8, Trade Group Representing Auto Lenders Now Sees Opportunity 1
Chris Stinebert of the American Financial Services Assn., hopes the Trump administration will work to “modify regulatory requirements that make no sense.”
Insights

Feb 10, 2017
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