Steve Finlay

Steve
Finlay
Senior Editor,
WardsAuto

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Articles
‘Rock Star-Wanted’ Dealer Job Listings Appeal to Men, Not Women
Studies indicate 65% of U.S. car buyers are women, but only 18.6% of car dealership employees are women.
’17 Mazda CX-5 No Joke
“When you are driving the vehicle, get a mental picture of my crisis,” the vehicle’s program manager says tongue-in-cheek.
Differences Between Good and Bad Car Leases 3
A quality lease involves the right vehicle, right customer, good residuals and a strong remarketing process, says Manheim’s Tom Webb.
Novel App Links Car Shoppers With Lenders, Dealers
“We didn’t build this at the expense of dealers and lenders,” says AutoGravity’s Serge Varanov.
Dealership Internet Effectiveness Has Long Way to Go
“The typical industry performance is still pretty lousy,” Pied Piper CEO Fran O’Hagan says of automotive Internet effectiveness.
Mazda Gets Respect, Now It Wants More Sales 4
“We are not chasing volume; we’ve done that before,” says Jeremy Barnes of Mazda North American Operations.
Regulatory Relief Might Be Less Than Auto Dealers Think
“The reality isn’t going to be quite what they’re hoping for,” says Jenny Rappaport of F&I provider EFG Companies.
Supersized Tablet Leaves Mark on Auto Retailing
The success of the Reynolds & Reynolds docuPAD is a case of high technology meeting human psychology.
Auto Dealer: Gen Y Articulates What Every Buyer Wants 1
Megadealer John Garff elicits mild audience laughter when he defends regulations as “friends, not enemies.”
Manheim Plans More ‘Auto Auctions in a Box’
A greater use of pop-up mobile auctions is one way to handle an onslaught of off-lease vehicles hitting the used-car market this year.
Loyalty Isn’t What It Used to Be 1
Surveyed customers say they are loyal to auto dealers, but their behavior says otherwise.
Amazon-Like Selling Comes to Dealership F&I Departments
Patented technology uses inputs from consumer, vehicle, deal and third-party sources to tailor F&I product presentations to individual car buyers.
Reporter Turned Executive: ‘Ask Questions, Learn a Lot’
Cox Automotive President Sandy Schwartz talks about the challenges of juggling a 25-brand company, his management style and lessons he learned from his Holocaust-survivor parents.
Dealertrack’s New DMS Add-On Comes With Coaches 2
Performance Management and Business Intelligent delivers data intended to help dealers track sales and inventory, determine department heath and find financial opportunities.
Which Comes First in Customer Reviews, the Car Dealership or the Salesperson? 3
DealerRater asked people using its website, “Are you referring the dealership or the salesperson?”
Insights

Feb 10, 2017
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