Steve Finlay

Senior Editor,

Editor of WardsAuto Dealer Business magazine, Steve writes about automobile dealers and retail practices.

Costly Lesson Shows No Car Dealer Can Fly Under Radar, Attorney Says 2
Not that the Consumer Financial Protection Bureau is omnipotent, but it found Herbies Auto Sales.
Car Dealer Group Makes Most of New Lease on Life
“We were a textbook case of not being prepared,” says CEO Erich Gail of the Cardinale Automotive Group.
Economist Doesn’t Expect Automakers to ‘Go Crazy’ With Incentives
“Don’t fight the plateau,” says Manheim’s Tom Webb.
’17 Infiniti Q60: Good Looks, Great Personality
Nissan’s luxury brand is appealing to sports coupe buyers who appreciate beauty but look deeper than just that.
Dealers Play Big Role in Whether Drivers Use Latest Vehicle Technology
“By taking the time to show the technology to the new owner, the dealer can mitigate difficult-to-use issues,” says J.D Power’s Kristine Kolodge.
More Internet Users Take Express Lane on Car-Buying Journey
“It’s different than it was five years ago,” says DealerSocket’s Peter Ord.
DealerSocket: New CRM/DMS System Easier to Use
The new system takes its name from the U.S. military’s SR-71 Blackbird, the fastest plane ever flown.
Continental Shows Off Its Latest Self-Driver
“Automated driving is a complex system, but we have to make it simple for the end consumer,” says Tom Kenny, a Continental project manager.
Lexus RX Quietly Gets Job Done
Bells and whistles don’t make the RX a UX standout. The overall UX effect is one of “a calm connection to an otherwise busy world.”
VW Alltrack’s Amazing Feat: Making the Station Wagon Cool, Rugged 2
To some people the moniker “station wagon” is synonymous with loser cruiser, vintage 1955.
Self-Driving Cars Remain Mystery to Many Americans
A Kelley Blue Book survey study identifies consumers torn between the need for safety and the desire for control.
VW Beetle Strives to Stay Young at Age 78
A VW corporate product specialist talks about keeping the Beetle fresh, buyer demographics and how his car dealership experience affects what he does now.
The Big Story: Car Dealers Stuck Paying Staff ‘Turnover Tax’ 1
Employee-retention percentages are striking when it comes to dealership salespeople leaving their jobs.
Women in Majority as Car Buyers, But Not as Dealership Employees
Women purchase 65% of new vehicles and the same percentage of service work done at dealerships.
AWD, Not Diesels, in VW’s Immediate Future
Although VW will not completely emulate Subaru by offering AWD on every vehicle in the U.S. lineup, more VWs will come with the driving-dynamic feature.


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