Ford says customers increasingly are choosing its MyFord Touch infotainment system when purchasing a new vehicle, despite third-party criticism of the technology. Influential consumer publications such as Consumer Reports and consultants such as J.D. Power have downgraded Ford’s overall quality ratings due to problems with the touchscreen-based system, citing slow response times and a confusing layout. Ford spokesman Wes Sherwood says the auto maker initially projected a 40% take ...

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