Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.

Posts in Retail Front view all

Jul 11, 2014

Tesla Salespeople Would Make Great Museum Curators

The automaker’s salespeople do a couple of things right but enough wrong to finish dead last in a mystery-shopping study....More
Jun 06, 2014

Car Sharing Could Help, Hurt Auto Sales

Some people think car collectivism is up and coming. But the auto industry prefers that individuals, not groups, buy vehicles....More
May 05, 2014

Executives in Pinstripes Replace Salesmen in Plaid

Publicly owned dealership group Asbury Automotive shows that the used-car business isn’t what it used to be....More
Apr 09, 2014

Dealers to the Rescue…Again

GM dealers must do damage control, hold some hands and try to prevent existing customers from becoming ex-customers who trash the brand for the rest....More
Mar 07, 2014

You Are Under My Power…Now Read This

Marketers do many creative things. Hypnotizing consumers isn’t one of them....More
Feb 07, 2014

NADA Chairman Rates Hillary’s Speech

Critics claimed Clinton had no business speaking to dealers....More
Dec 27, 2013

NADA Tries to Stay Positive

The so-called dealer-reserve or dealer-markup system ducks a bullet. But the gun isn’t empty....More
Dec 26, 2013

20 Million Vehicle Sales by 2017?

TrueCar’s Scott Painter optimistically thinks U.S. light-vehicle sales will hit a milestone sooner than later. Well, let’s hope he’s right....More
Oct 29, 2013

Survey Raps Infotainment Systems

Consumer Reports reliability rating calls in-car electronics an “Achilles' heel.”....More
Oct 25, 2013

Dealers Amp Up Local Economies

New York association’s economic-impact report drives point home....More
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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