Steve Finlay is the editor of WardsAuto Dealer Business magazine. His journalism career started 40 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.

Posts in Retail Front view all

Jun 17, 2013

People Love Their Dealer, Hate Yours

When the National Automobile Dealers Assn. said the franchised dealer system protects consumers, irked Internet users began pounding their keyboards....More
May 29, 2013

Color Me Blue, Red, White, Silver…

In the virtual world, auto makers offer vehicles with arrays of combinations. In the real world, dealers offer a lot less....More
Apr 25, 2013

More Than Money Behind Dealers Suing Carfax

Dealers claim the vehicle-history report provider charges them too much, but they’re also miffed at how the company portrays them....More
Mar 22, 2013

They Know What You Want. So What?

Tracking firms say they’re not snooping, just trying to determine customer interests in the name of relevant marketing....More
Feb 27, 2013

Send in the Themes

This year’s NADA convention didn’t hold the drama of some recent years, thank goodness, but did provide a glimpse of the future....More
Feb 01, 2013

My Name Is AutoNation and I’m a Dealership

The dealership chain originally saw a downside to naming local stores after a company listed on the stock exchange. That thinking has changed....More
Jan 28, 2013

‘Who Are You?’

That’s what Peter Welch, now the incoming NADA president, wanted to know....More
Nov 21, 2012

A New Generation of Penny Pinchers

People who grew up in the 1930s share something in common with latter-day millennials....More
Oct 22, 2012

TrueCar Truly Sorry

Company CEO Scott Painter has not been driven to drink, but he is in a rehab program of sorts....More
Oct 12, 2012

Without Franchisees, Can Tesla Violate Franchise Laws?

Dealers see franchise laws as protecting their substantial investments. But critics claim the laws are an anachronistic form of protectionism....More
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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