Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.

Posts in Retail Front view all

Apr 30, 2012

Text-Happy People Skip Phone Part of Smartphones

The text set skews towards young people with fast and nimble fingers that can type terse messages on tiny keyboards....More
Apr 30, 2012

Tales From the Dealership F&I Front

Frustration can reign when showroom salespeople and finance and insurance managers clash at auto dealerships....More
Apr 11, 2012

With Dealers, Auto Makers Lighten Up, Listen Up

No one in the auto industry gets closer to car buyers than dealers. Auto makers finally realize the importance of what that means. In the past,....More
Feb 06, 2012

VW Retools to U.S. Tastes, Finally

It wasn’t that VW didn’t make good cars. It did. Instead, it made cars for its home market, expecting Americans to adjust to Euro-tastes....More
Jan 30, 2012

Market Research Vs. Market Reality

The Nissan Titan represents a case of what researchers thought would happen opposed to what happened....More
Dec 28, 2011

Subprime Lending Gets Friendlier

The auto-finance industry is showing a new level of compassion to customers who once were considered second-class citizens....More
Dec 13, 2011

And I Thought I Was Mad at Scott Painter

Some dealership people claim TrueCar has hoodwinked dealers into giving it proprietary pricing information that TrueCar then gives to consumers....More
Nov 28, 2011

Where Dealers Can Go to Find Good Help

Some dealership sales people perform poorly because their hearts aren’t fully in it, says Luis Garcia, training....More
Nov 11, 2011

Data-Driven Inventory-Management System Debuts

The topic turned to data – a treasure trove of it – when I interviewed Chief Marketing Officer Clark....More
Oct 26, 2011

Skipping F&I Interview Shocks Some

An automotive conference attendee can’t believe what he just heard. He asks how dealership finance and insurance....More
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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