Nov 27, 2012

Ford’s Farley Wants to ‘Cut Through the Clutter’

Farley says every severed connection with a customer is an open door to losing that customer to competitors at a time when the market is flush with....More
Contributors

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
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Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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