Most Recent Blog Posts

Aug 19, 2014

Dodge Undergoes Brand ‘Purification’

The brand moves from overall mainstream to so-called mainstream-performance....More
Jul 31, 2014

Tesla Is Wrong, Franchise System Is Better4

The biggest irony of the automotive industry is the companies that make cars and trucks don’t know how to sell them....More
Jul 29, 2014

Go Mobile or Go Home

Dealers should realize people are engrossed with their smartphones....More
Jul 28, 2014

Dealers Blamed for Dismal EV Market6

If Tesla were convinced the existing dealer infrastructure was truly motivated and capable of selling its cars, then this dust-up and threats of....More
Jul 11, 2014

Tesla Salespeople Would Make Great Museum Curators

The automaker’s salespeople do a couple of things right but enough wrong to finish dead last in a mystery-shopping study....More
Jul 01, 2014

GM Blues, Sergio Walks the Line, 97-Month Loans

Where do you begin with the telling of these crazy stories?....More
Jun 06, 2014

Car Sharing Could Help, Hurt Auto Sales1

Some people think car collectivism is up and coming. But the auto industry prefers that individuals, not groups, buy vehicles....More
May 27, 2014

Can GM Get Its Mojo Back?2

Recalls deliver body blows to potential conquest sales....More
May 05, 2014

Executives in Pinstripes Replace Salesmen in Plaid

Publicly owned dealership group Asbury Automotive shows that the used-car business isn’t what it used to be....More
Apr 28, 2014

Stonewall Mike Jackson Takes a Stand1

The CEO of AutoNation says the largest dealership chain in the country might start generating its own sales leads, rather than relying on others....More
Apr 09, 2014

Dealers to the Rescue…Again1

GM dealers must do damage control, hold some hands and try to prevent existing customers from becoming ex-customers who trash the brand for the rest....More
Mar 19, 2014

I’ve Seen This Movie Before2

Another automaker faces safety allegations about what was known and when....More
Mar 07, 2014

You Are Under My Power…Now Read This

Marketers do many creative things. Hypnotizing consumers isn’t one of them....More
Feb 19, 2014

Union Loses Second Battle of Chattanooga1

The UAW vows to rise up and fight again. But it should reevaluate venturing into hostile territory....More
Feb 07, 2014

NADA Chairman Rates Hillary’s Speech7

Critics claimed Clinton had no business speaking to dealers....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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