Most Recent Blog Posts

Apr 30, 2013

Oh-Oh, Here Come the Jetsons

Self-driving cars preparing to hit the road, and I’m feeling nervous....More
Apr 25, 2013

More Than Money Behind Dealers Suing Carfax

Dealers claim the vehicle-history report provider charges them too much, but they’re also miffed at how the company portrays them....More
Mar 22, 2013

They Know What You Want. So What?

Tracking firms say they’re not snooping, just trying to determine customer interests in the name of relevant marketing....More
Mar 19, 2013

Cleaning House, Ford CEO’s Pay, Chevy’s Slogan and Chinese Drivers

As the boy moves out, the fireworks go off and a Dumpster gets filled – to the neighbor’s delight....More
Feb 27, 2013

Send in the Themes

This year’s NADA convention didn’t hold the drama of some recent years, thank goodness, but did provide a glimpse of the future....More
Feb 20, 2013

Unconventional Convention Observations

A new wind is blowing, and we will see dealers and their associations rise against some of the abuses being inflicted on them....More
Feb 01, 2013

My Name Is AutoNation and I’m a Dealership

The dealership chain originally saw a downside to naming local stores after a company listed on the stock exchange. That thinking has changed....More
Jan 28, 2013

‘Who Are You?’

That’s what Peter Welch, now the incoming NADA president, wanted to know....More
Jan 23, 2013

I Hear Distant Drums

The classic movie conjures up a sense of foreboding and the inevitability of a showdown. I’m seeing something similar in the auto industry....More
Dec 20, 2012

Lots of Pants on Fire

Truth stretching has become common in the auto industry....More
Nov 27, 2012

Ford’s Farley Wants to ‘Cut Through the Clutter’

Farley says every severed connection with a customer is an open door to losing that customer to competitors at a time when the market is flush with....More
Nov 21, 2012

A New Generation of Penny Pinchers

People who grew up in the 1930s share something in common with latter-day millennials....More
Nov 13, 2012

Dealers Pitch in After Sandy

When the devastion hit, caring car dealers showed why they are pillars of their communities....More
Oct 29, 2012

CarFax Gets Its Facts Wrong

Dealers tell me horror stories about CarFax experiences with customers. Those range from missing information to erroneous information....More
Oct 22, 2012

TrueCar Truly Sorry

Company CEO Scott Painter has not been driven to drink, but he is in a rehab program of sorts....More
Contributors

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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