Most Recent Blog Posts

Jan 28, 2013

‘Who Are You?’

That’s what Peter Welch, now the incoming NADA president, wanted to know....More
Jan 23, 2013

I Hear Distant Drums

The classic movie conjures up a sense of foreboding and the inevitability of a showdown. I’m seeing something similar in the auto industry....More
Dec 20, 2012

Lots of Pants on Fire

Truth stretching has become common in the auto industry....More
Nov 27, 2012

Ford’s Farley Wants to ‘Cut Through the Clutter’

Farley says every severed connection with a customer is an open door to losing that customer to competitors at a time when the market is flush with....More
Nov 21, 2012

A New Generation of Penny Pinchers

People who grew up in the 1930s share something in common with latter-day millennials....More
Nov 13, 2012

Dealers Pitch in After Sandy

When the devastion hit, caring car dealers showed why they are pillars of their communities....More
Oct 29, 2012

CarFax Gets Its Facts Wrong

Dealers tell me horror stories about CarFax experiences with customers. Those range from missing information to erroneous information....More
Oct 22, 2012

TrueCar Truly Sorry

Company CEO Scott Painter has not been driven to drink, but he is in a rehab program of sorts....More
Oct 16, 2012

Please Tell Me I’m ‘Truly Exceptional’

I went to the dealership for a routine oil change and scheduled maintenance. The only way that experience would be truly exceptional were if someone....More
Oct 12, 2012

Without Franchisees, Can Tesla Violate Franchise Laws?

Dealers see franchise laws as protecting their substantial investments. But critics claim the laws are an anachronistic form of protectionism....More
Oct 04, 2012

Stop Strip Mining of Dealer Data

Some companies extract dealership customer information for purposes beyond rendering contracted services....More
Sep 27, 2012

Ally Survey Shows Dealers Giving More to Communities

Auto retailers’ charitable support is a happy confluence of good business and doing the right thing....More
Sep 25, 2012

Is It Illegal to Sell F&I Products?

Listening to some uber-consumer advocates, you’d think F&I stands for “fraud and illicit,” even when business is conducted above board....More
Sep 20, 2012

TrueCar Not True Friend of Dealers

The Internet marketing firm is sponsoring every dealer-related event around in order to re-introduce itself....More
Sep 04, 2012

Panic in the Premium Car Segment

I started hearing from dealers at high-line stores that they were getting calls from manufacturer representatives telling them to “punch” cars that....More
Contributors

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine. His journalism career started 40 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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