Most Recent Blog Posts

Jan 24, 2014

Give Jim Farley a Break

The Ford executive’s playful we-know-who-you-are comments pale in comparison to the misuse of collected data elsewhere....More
Dec 27, 2013

NADA Tries to Stay Positive5

The so-called dealer-reserve or dealer-markup system ducks a bullet. But the gun isn’t empty....More
Dec 26, 2013

20 Million Vehicle Sales by 2017?3

TrueCar’s Scott Painter optimistically thinks U.S. light-vehicle sales will hit a milestone sooner than later. Well, let’s hope he’s right....More
Dec 06, 2013

10 Ways To Save Lincoln15

There’s still time to rescue the brand, and have it retake its rightful share of the luxury market....More
Nov 25, 2013

Why Woo Generation Y?7

In its fixation with young people, the auto industry ignores the real vehicle buyers: Baby Boomers....More
Oct 29, 2013

Survey Raps Infotainment Systems1

Consumer Reports reliability rating calls in-car electronics an “Achilles' heel.”....More
Oct 25, 2013

Dealers Amp Up Local Economies

New York association’s economic-impact report drives point home....More
Oct 07, 2013

Why Am I Under Investigation?1

It’s truly amazing getting an FTC letter about potentially “agreeing to refuse to deal with TrueCar.”....More
Sep 17, 2013

What’s Hillary Clinton Got To Do With It?3

After the National Automobile Dealers Assn. chairman delivers a speech on indirect financing, a conference attendee asks a direct question about....More
Sep 10, 2013

Un-Silent Cal, the Great American Car Dealer

Cal Worthington knew how to have fun and sell lots of cars in the process....More
Aug 22, 2013

Competing Spurs Overreaching

No manufacturer sets out to deliberately harm or deceive customers, but there may be a tendency to stretch things....More
Aug 01, 2013

What Do Customers Know?2

Shoppers might not spot the finer points of good salesmanship....More
Jul 22, 2013

NADA Convention Keynote Speaker Pick Raises Ire6

Selecting Hillary Rodham Clinton as a keynote speaker indicates a great trade group is misguided....More
Jul 15, 2013

Flat Fees Would Work for Auto Loans1

Dealer-reserve system under fire from federal government....More
Jun 21, 2013

Why I Didn’t Take Any Surveys After I Bought a New Car3

You want me to answer 233 questions?! I have anything better to do....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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