Most Recent Blog Posts

Sep 20, 2012

TrueCar Not True Friend of Dealers4

The Internet marketing firm is sponsoring every dealer-related event around in order to re-introduce itself....More
Sep 04, 2012

Panic in the Premium Car Segment2

I started hearing from dealers at high-line stores that they were getting calls from manufacturer representatives telling them to “punch” cars that....More
Aug 24, 2012

Safety Sells, Sort Of

Money may not buy happiness, but it does buy advanced technology that can keep a premium-priced car from going out of control and ending up in a....More
Jul 24, 2012

Oy Vey, Another Survey3

Surveys serve a purpose, letting businesses know what they are doing right and wrong. But that noble goal can get buried under a pile of questions....More
Jul 06, 2012

Auto Plant Life Safer These Days

Worker safety is discussed at daily floor meetings, emphasized on signs posted throughout the premises and factored into how manufacturing processes....More
Jun 29, 2012

More Tales from the F&I Battlefront

Finance and insurance warriors swap war stories, including accounts of a surprise firing by a raw general manager and a sneak attack by a credit....More
Apr 30, 2012

Text-Happy People Skip Phone Part of Smartphones

The text set skews towards young people with fast and nimble fingers that can type terse messages on tiny keyboards....More
Apr 30, 2012

Tales From the Dealership F&I Front

Frustration can reign when showroom salespeople and finance and insurance managers clash at auto dealerships....More
Apr 11, 2012

With Dealers, Auto Makers Lighten Up, Listen Up5

No one in the auto industry gets closer to car buyers than dealers. Auto makers finally realize the importance of what that means. In the past,....More
Feb 06, 2012

VW Retools to U.S. Tastes, Finally2

It wasn’t that VW didn’t make good cars. It did. Instead, it made cars for its home market, expecting Americans to adjust to Euro-tastes....More
Jan 30, 2012

Market Research Vs. Market Reality

The Nissan Titan represents a case of what researchers thought would happen opposed to what happened....More
Dec 28, 2011

Subprime Lending Gets Friendlier

The auto-finance industry is showing a new level of compassion to customers who once were considered second-class citizens....More
Dec 13, 2011

And I Thought I Was Mad at Scott Painter1

Some dealership people claim TrueCar has hoodwinked dealers into giving it proprietary pricing information that TrueCar then gives to consumers....More
Nov 28, 2011

Where Dealers Can Go to Find Good Help

Some dealership sales people perform poorly because their hearts aren’t fully in it, says Luis Garcia, training....More
Nov 11, 2011

Data-Driven Inventory-Management System Debuts

The topic turned to data – a treasure trove of it – when I interviewed Chief Marketing Officer Clark....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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