Most Recent Blog Posts

Mar 10, 2011

Respond to All Internet Leads? Well, Yes...

Here’s a fix many auto dealerships face: slews of Internet leads, fewer workers to field them. That's because online....More
Feb 25, 2011

The Upcoming Digital Dealership

What occurs during the car dealership buying process will soon happen virtually the same online, says Kevin Henahan,....More
Jan 26, 2011

Question of 1998: 'Should Dealers Have Own Websites?'

Flipping through a 1998 issue of Ward’s Dealer Business magazine, I came across a story that made me chuckle because of....More
Dec 29, 2010

What Makes Car Shoppers Click? Who Knows?

It’s odd to think of someone jumping into the wide mouth of a big funnel, swirling around and ultimately coming out of....More
Dec 08, 2010

Too Many Rave Reviews Raise Eyebrows

Auto dealers don’t want to get blasted in an online review. But they could take flak for getting raved about too much....More
Dec 01, 2010

Manually Shifting Gears Becoming Lost Art

They don’t make manual transmissions like they used to. Oh, they make them better than ever. But they sure don’t....More
Nov 23, 2010

After GM Fails, Now Kia Tries Selling New Cars on eBay

General Motors tried selling new cars on eBay Motors last year. That lasted eight weeks. Now, Kia Motors America....More
Nov 04, 2010

Sorry, But 80 Photos Too Many for Online Vehicle Listing

Has a friend or family member ever cajoled you to view seemingly endless snapshots of their summer vacation? Boredom....More
Oct 27, 2010

NADA 'Stunned' by Pentagon Accusation

Auto dealers can point to their exemplary record of supporting the U.S. military. So they felt wounded when the....More
Oct 06, 2010

Today's Used-Car Buyer Mantra: 'Trust But Verify'

Yesteryear’s stereotypical used-car salesman – that shady, fast-talking guy smoking a cigar and wearing a plaid sports....More
Sep 28, 2010

Meet the New Used-Car Buyer

Hard times have turned a lot of new-car buyers into used-car buyers. Two different groups switched, some willingly,....More
Sep 19, 2010

Two Online Pioneers Hitch Wagons Together

The interesting thing about auto-industry acquisition rumors is that they so often turn out to be true. So ears....More
Sep 09, 2010

Meet the New Employee, Your CRM System

Dealership personnel shouldn’t regard the store’s customer-relationship management system as stark....More
Aug 26, 2010

Changing the Way People Buy Used Cars

Eric Miltsch holds a college degree in communications, which suits him as the Internet director of Auction Direct USA,....More
Aug 05, 2010

Clash of the Auto Websites

I overheard a guy from a Detroit auto consultancy giving a new hire his take on dealer-auto maker relations. “They....More
Contributors

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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