Most Recent Blog Posts

Oct 26, 2011

Skipping F&I Interview Shocks Some

An automotive conference attendee can’t believe what he just heard. He asks how dealership finance and insurance....More
Oct 06, 2011

It's Now the Mercedes-Benz Superdome

The Superdome, home of the NFL’s New Orleans Saints, becomes the Mercedes-Benz Superdome, one of only a few major....More
Sep 08, 2011

Disingenuous Car Shoppers Claim to Hate Price Negotiations

Just because car shoppers claim to dislike price negotiating at a dealership, doesn’t mean they won’t do it – and....More
Aug 03, 2011

Ford's Jim Farley Swings Mean Bat Against Rival GM

I’ve occasionally tried to get auto executives to rap their rivals. It never seems to work. When I once asked Ford....More
Jul 12, 2011

Satisfied With the Dealership? Heck No, But…

So what do customer-satisfaction surveys accomplish, anyway? A perplexed couple asked that after their unsatisfying....More
Jul 01, 2011

Autobytel Reinvents Itself, Again1

Autobytel has reinvented itself a few times since becoming a pioneer of providing sales leads to auto makers and....More
Jun 03, 2011

Proposed Anti-Drop Out Law: No Diploma, No Driver's License

When I was a teen, you could identify high-school dropouts by the cars they drove. Nice ones, often sporty, shiny and....More
May 12, 2011

Some People Need Crash Course in Avoiding Driver Distraction

Auto makers wince at the word “crash.” If a computer crashes, oh-oh. If a car crashes, oh no! If a car crashes....More
Apr 14, 2011

New Boss Recalls Arriving at Ford to Find No Fords Parked in Lot

Sometimes Alan Mulally acts at home as Ford's CEO. Sometimes he acts like the new guy on the block, innocent but with....More
Apr 07, 2011

Ford DWI Arrests Show Times Have Changed

When the police arrested Henry Ford II for drunken driving in the 1970s, he brushed off reporters seeking comment,....More
Apr 01, 2011

Don't Blame CRM System for Internet Ineffectiveness4

If auto dealerships respond slowly to Internet sales leads, don’t blame customer-relationship management software, says....More
Mar 10, 2011

Respond to All Internet Leads? Well, Yes...

Here’s a fix many auto dealerships face: slews of Internet leads, fewer workers to field them. That's because online....More
Feb 25, 2011

The Upcoming Digital Dealership

What occurs during the car dealership buying process will soon happen virtually the same online, says Kevin Henahan,....More
Jan 26, 2011

Question of 1998: 'Should Dealers Have Own Websites?'

Flipping through a 1998 issue of Ward’s Dealer Business magazine, I came across a story that made me chuckle because of....More
Dec 29, 2010

What Makes Car Shoppers Click? Who Knows?

It’s odd to think of someone jumping into the wide mouth of a big funnel, swirling around and ultimately coming out of....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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