Most Recent Blog Posts

Sep 28, 2010

Meet the New Used-Car Buyer

Hard times have turned a lot of new-car buyers into used-car buyers. Two different groups switched, some willingly,....More
Sep 19, 2010

Two Online Pioneers Hitch Wagons Together

The interesting thing about auto-industry acquisition rumors is that they so often turn out to be true. So ears....More
Sep 09, 2010

Meet the New Employee, Your CRM System

Dealership personnel shouldn’t regard the store’s customer-relationship management system as stark....More
Aug 26, 2010

Changing the Way People Buy Used Cars

Eric Miltsch holds a college degree in communications, which suits him as the Internet director of Auction Direct USA,....More
Aug 05, 2010

Clash of the Auto Websites

I overheard a guy from a Detroit auto consultancy giving a new hire his take on dealer-auto maker relations. “They....More
Jul 26, 2010

It Makes Sense to Exempt Dealers from Finance-Reform Legislation

Let’s play deductive reasoning. Mel Gibson abuses his girlfriend. He’s an actor. Ergo, all actors abuse their....More
Jul 15, 2010

90% of Social Media Is Showing Up; Now for the Tricky 10%

Ninety percent of social media is showing up. The tricky part is the remaining 10%. So says Mark Kleis, an auto....More
Jul 08, 2010

Is End Near for Dealer Newspaper Advertising?

Some detractors claim newspaper advertising is as archaic as putting sandwich boards on bums and having them walk....More
Jun 30, 2010

Walking In L.A.

The Missing Persons, a 1980s rock group, recorded “Walking in L.A.” that, despite the song title, is about not walking....More
Jun 18, 2010

Let's Outlaw Dishonest Internet Smear Campaigns

I told the audience at the Automotive Customer Centricity Summit that I had vowed to stop making industry-related....More
Jun 03, 2010

Dealers Aren't Lenders

Auto dealers do not give out auto loans, despite the odd claims of people hooked on histrionics. Dealers serve as....More
May 28, 2010

Could Be It This Time for Mercury Brand

It typically went this way: Someone would speculate Ford was about to end its Mercury brand, then Ford would insist,....More
May 11, 2010

Ironically, Car Dealers Use Internet to Get Prospects Offline

The mighty Internet sure helps dealerships sell cars, but there’s an irony to it all. That’s because as much as the....More
Apr 30, 2010

"It's Freezing Outside, Let's Put the Car's Convertible Top Down!"

My hometown of Royal Oak, MI, once was dull. An outsider had said it skewed towards beat-up pickups and hardware....More
Apr 16, 2010

Turn, Baby, Turn

Sell as fast as you can, for as much as you can, with as few costs as possible. That’s the formula for successful....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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