Most Recent Blog Posts

May 12, 2011

Some People Need Crash Course in Avoiding Driver Distraction

Auto makers wince at the word “crash.” If a computer crashes, oh-oh. If a car crashes, oh no! If a car crashes....More
Apr 14, 2011

New Boss Recalls Arriving at Ford to Find No Fords Parked in Lot

Sometimes Alan Mulally acts at home as Ford's CEO. Sometimes he acts like the new guy on the block, innocent but with....More
Apr 07, 2011

Ford DWI Arrests Show Times Have Changed

When the police arrested Henry Ford II for drunken driving in the 1970s, he brushed off reporters seeking comment,....More
Apr 01, 2011

Don't Blame CRM System for Internet Ineffectiveness4

If auto dealerships respond slowly to Internet sales leads, don’t blame customer-relationship management software, says....More
Mar 10, 2011

Respond to All Internet Leads? Well, Yes...

Here’s a fix many auto dealerships face: slews of Internet leads, fewer workers to field them. That's because online....More
Feb 25, 2011

The Upcoming Digital Dealership

What occurs during the car dealership buying process will soon happen virtually the same online, says Kevin Henahan,....More
Jan 26, 2011

Question of 1998: 'Should Dealers Have Own Websites?'

Flipping through a 1998 issue of Ward’s Dealer Business magazine, I came across a story that made me chuckle because of....More
Dec 29, 2010

What Makes Car Shoppers Click? Who Knows?

It’s odd to think of someone jumping into the wide mouth of a big funnel, swirling around and ultimately coming out of....More
Dec 08, 2010

Too Many Rave Reviews Raise Eyebrows

Auto dealers don’t want to get blasted in an online review. But they could take flak for getting raved about too much....More
Dec 01, 2010

Manually Shifting Gears Becoming Lost Art

They don’t make manual transmissions like they used to. Oh, they make them better than ever. But they sure don’t....More
Nov 23, 2010

After GM Fails, Now Kia Tries Selling New Cars on eBay

General Motors tried selling new cars on eBay Motors last year. That lasted eight weeks. Now, Kia Motors America....More
Nov 04, 2010

Sorry, But 80 Photos Too Many for Online Vehicle Listing

Has a friend or family member ever cajoled you to view seemingly endless snapshots of their summer vacation? Boredom....More
Oct 27, 2010

NADA 'Stunned' by Pentagon Accusation

Auto dealers can point to their exemplary record of supporting the U.S. military. So they felt wounded when the....More
Oct 06, 2010

Today's Used-Car Buyer Mantra: 'Trust But Verify'

Yesteryear’s stereotypical used-car salesman – that shady, fast-talking guy smoking a cigar and wearing a plaid sports....More
Sep 28, 2010

Meet the New Used-Car Buyer

Hard times have turned a lot of new-car buyers into used-car buyers. Two different groups switched, some willingly,....More
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