Most Recent Blog Posts

Dec 08, 2010

Too Many Rave Reviews Raise Eyebrows

Auto dealers don’t want to get blasted in an online review. But they could take flak for getting raved about too much....More
Dec 01, 2010

Manually Shifting Gears Becoming Lost Art

They don’t make manual transmissions like they used to. Oh, they make them better than ever. But they sure don’t....More
Nov 23, 2010

After GM Fails, Now Kia Tries Selling New Cars on eBay

General Motors tried selling new cars on eBay Motors last year. That lasted eight weeks. Now, Kia Motors America....More
Nov 04, 2010

Sorry, But 80 Photos Too Many for Online Vehicle Listing

Has a friend or family member ever cajoled you to view seemingly endless snapshots of their summer vacation? Boredom....More
Oct 27, 2010

NADA 'Stunned' by Pentagon Accusation

Auto dealers can point to their exemplary record of supporting the U.S. military. So they felt wounded when the....More
Oct 06, 2010

Today's Used-Car Buyer Mantra: 'Trust But Verify'

Yesteryear’s stereotypical used-car salesman – that shady, fast-talking guy smoking a cigar and wearing a plaid sports....More
Sep 28, 2010

Meet the New Used-Car Buyer

Hard times have turned a lot of new-car buyers into used-car buyers. Two different groups switched, some willingly,....More
Sep 19, 2010

Two Online Pioneers Hitch Wagons Together

The interesting thing about auto-industry acquisition rumors is that they so often turn out to be true. So ears....More
Sep 09, 2010

Meet the New Employee, Your CRM System

Dealership personnel shouldn’t regard the store’s customer-relationship management system as stark....More
Aug 26, 2010

Changing the Way People Buy Used Cars

Eric Miltsch holds a college degree in communications, which suits him as the Internet director of Auction Direct USA,....More
Aug 05, 2010

Clash of the Auto Websites

I overheard a guy from a Detroit auto consultancy giving a new hire his take on dealer-auto maker relations. “They....More
Jul 26, 2010

It Makes Sense to Exempt Dealers from Finance-Reform Legislation

Let’s play deductive reasoning. Mel Gibson abuses his girlfriend. He’s an actor. Ergo, all actors abuse their....More
Jul 15, 2010

90% of Social Media Is Showing Up; Now for the Tricky 10%

Ninety percent of social media is showing up. The tricky part is the remaining 10%. So says Mark Kleis, an auto....More
Jul 08, 2010

Is End Near for Dealer Newspaper Advertising?

Some detractors claim newspaper advertising is as archaic as putting sandwich boards on bums and having them walk....More
Jun 30, 2010

Walking In L.A.

The Missing Persons, a 1980s rock group, recorded “Walking in L.A.” that, despite the song title, is about not walking....More

Steve Finlay

Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes...

Jim Ziegler

Jim Ziegler, president of Ziegler Supersystems, is a trainer, commentator and public speaker on dealership issues.
What's Retail Front?

Blogs about automotive retailing, commenting on news impacting the business of selling vehicles.

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