Steve Finlay is the editor of WardsAuto Dealer Business magazine and a senior editor for WardsAuto.com. His journalism career started 42 years ago as a crime reporter. A Michigan native, he likes fast cars, big lakes and cold days.

Posts by Steve Finlay

in Retail Front Nov 28, 2011

Where Dealers Can Go to Find Good Help

Some dealership sales people perform poorly because their hearts aren’t fully in it, says Luis Garcia, training....More
in Retail Front Nov 11, 2011

Data-Driven Inventory-Management System Debuts

The topic turned to data – a treasure trove of it – when I interviewed AutoTrader.com Chief Marketing Officer Clark....More
in Retail Front Oct 26, 2011

Skipping F&I Interview Shocks Some

An automotive conference attendee can’t believe what he just heard. He asks how dealership finance and insurance....More
in Retail Front Oct 06, 2011

It's Now the Mercedes-Benz Superdome

The Superdome, home of the NFL’s New Orleans Saints, becomes the Mercedes-Benz Superdome, one of only a few major....More
in Retail Front Sep 08, 2011

Disingenuous Car Shoppers Claim to Hate Price Negotiations

Just because car shoppers claim to dislike price negotiating at a dealership, doesn’t mean they won’t do it – and....More
in Retail Front Aug 03, 2011

Ford's Jim Farley Swings Mean Bat Against Rival GM

I’ve occasionally tried to get auto executives to rap their rivals. It never seems to work. When I once asked Ford....More
in Retail Front Jul 12, 2011

Satisfied With the Dealership? Heck No, But…

So what do customer-satisfaction surveys accomplish, anyway? A perplexed couple asked that after their unsatisfying....More
in Retail Front Jul 01, 2011

Autobytel Reinvents Itself, Again

Autobytel has reinvented itself a few times since becoming a pioneer of providing sales leads to auto makers and....More
in Retail Front Jun 03, 2011

Proposed Anti-Drop Out Law: No Diploma, No Driver's License

When I was a teen, you could identify high-school dropouts by the cars they drove. Nice ones, often sporty, shiny and....More
in Retail Front May 12, 2011

Some People Need Crash Course in Avoiding Driver Distraction

Auto makers wince at the word “crash.” If a computer crashes, oh-oh. If a car crashes, oh no! If a car crashes....More

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