CEO Says "Terrible Things" Prompting New GM Recall Procedures

Newswire

DETROIT, March 17 (Reuters) - General Motors Co Chief Executive Mary Barra on Monday acknowledged that the No. 1 U.S. automaker fell short in catching the faulty ignition switches linked to 12 deaths and said the company has already made changes to how it will handle future recalls. "Something went wrong with our process in this instance, and terrible things occurred," she told employees in a video message posted online. Barra previously apologized for how GM's failure to catch ...

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