Commentary

As most service managers can attest, maintaining a positive work environment in the shop is necessary but difficult at times....More

Here is some thoughtful advice on how to handle one of the biggest and oft-heard customer objections at a car dealership....More

When some say “freedom isn’t free” it means they expect responsible people to pay for their freedom to act like children....More

Some of those casual truck buyers of yesteryear may be coming back. Not all of them, but enough that auto makers are tying yellow ribbons around the old oak tree....More

Asian auto makers are uncomfortable dealing with large, publicly owned dealership chains, no matter how successful they are....More