“Give us the good, bad and ugly,” CarNow’s John Lilly tells a group of dealer people. “All feedback is good.”

That allegiance could shift unless dealers are attentive.

Striving for efficiency and insisting on accountability can help auto retailers work around “mom-and-poppy” issues.

Cox Automotive President Stephen Rowley talks dealers and the future of auto retailing. 

The auto industry can pray that household income miraculously starts growing much faster, or that it can figure out how to slash costs to make cars more affordable while trying to find new sources of revenue.

General Motors auto retailers express confidence in automaker after a closed-door meeting.  

The modern vehicle has been compared to a smartphone on wheels – becoming more intelligent with each passing year. To keep up with these tech-savvy cars of the future, OEMs must put legacy models behind them and transform their retail models to be...

Dealers can plug into EV knowledge with ElectrifIQ.

Now is the time to take retail training in a new direction – one that enhances customer experiences and empowers employees by marrying sales skills with technological advancements.

Shorter buying times are key to improved scores, reports Cox Automotive.