FEATURE-GM's new customer-service guru faces big task

Newswire

* GM seeks to improve reputation for quality, customer care * Boler-Davis, 44, represents 'voice of the customer' * She was first African-American woman to run GM assembly plant * GM still faces image problems post-U.S. gov't bailout By Ben Klayman DETROIT, Nov 6 (Reuters) - Consumers who call to complain about their General Motors Co car or truck should not be surprised if they end up bending the ear of the ...

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