IBM aims to help U.S. carmakers cut warranty costs

Newswire

SAN FRANCISCO, Aug. 29 (Reuters) - IBM is set to give details Tuesday about plans to sell sophisticated search technologies allowing automakers to cut warranty expenses, which cost the car industry about $14 billion annually. Automakers could cut warranty claims 5 percent by using such technologies, which go beyond the "keyword" searches used by consumer Web companies and which mine a variety of information sources such as repair records and Web logs, or blogs, IBM said. Such searches ...

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