Jay Zhou’s job is akin to a hamster running on a wheel: There’s no end in sight. But the Ford engineer, who has traveled the world since 1999 to educate employees and suppliers on the auto maker’s global quality objectives, says his job has been rewarding nonetheless. The best part is “the continuous improvement year-over-year,” Zhou tells WardsAuto. “We’re seeing that more and more, and it’s (reflected) in feedback from our ...

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