DETROIT – Starting this year, Chrysler will reward dealers that respond quickly to online inquiries that lead to sales, the auto maker’s sales chief says. Reid Bigland, Chrysler’s president of U.S. sales and also president and CEO of the Dodge brand, says the auto maker noticed at least 31% of sales stemmed from customers creating models on its website or browsing dealer inventory. But dealer response time lagged, Bigland says during the Automotive News World Congress ...

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