J.D. Power and Associates Reports: Manufacturer and Dealer Investments in Service Department and Employees Pay Off, As Overall Customer Satisfaction with Dealer Service Facilities Continues to Improve

WESTLAKE VILLAGE, Calif., March 13, 2013 /PRNewswire/ -- Recent investments made by automakers and dealers in improving the customer service experience are paying off in terms of more highly satisfied and loyal service customers, according to the J.D. Power and Associates...