J.D. Power Reports: Satisfaction Increases Considerably When Auto Dealers Use Mobile Technology During the New-Vehicle Sales Process

WESTLAKE VILLAGE, Calif., Nov. 14, 2013 /PRNewswire/ -- Sales satisfaction among new-vehicle buyers is 52 points higher when their salesperson uses a tablet device than when their salesperson does not use a tablet during the sales process (844 vs. 792, respectively, on a...