I guess you can’t please everybody. Someone mentioned to me that very little new information came out of a panel discussion I recently moderated for J.D. Power and Associates held in Las Vegas. After listening to the tape of the session, which focused on the next big thing from third-party websites, I beg to differ. According to the panel, higher Internet lead costs for dealers and a system allowing customers to rate dealers are just a couple of new developments dealers may see by 2008. ...

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