Expect phone lines at Chrysler LLC’s Indian customer-service call center to go dead sometime next month. Chrysler will consolidate customer response at two existing U.S. call centers because the auto maker logged performance it deemed unacceptable from overseas. Doug Betts, vice president and chief customer officer, told Ward’s last month some Chrysler customers reported difficulty explaining problems because the Indian call-takers – despite extensive training and fluency in English – ...
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