TROY, MI – The childhood game of tag is getting a new twist at Chrysler Group, as Chief Operating Officer Tom LaSorda and Steve Walukus, vice president-corporate quality, institute a quality tag team system with aggressive goals to fix issues when they arise. The program involves teams of 30 quality experts who carefully monitor the auto maker's warranty claims to see when issues arise that are outside normal rates. When an abnormal issue is identified, the team investigates its origin ...
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