Despite all of the talk about who owns the customer or who has the right to access the customer, a Forrester Research survey says 33% of customers never hear from their dealer and 38% never hear from the automakers.

In recent years, there has been an explosion of customer relationship management tools hitting the market. They promise to help the dealer manage the customer better. The tools can make the job easier, but dealers must establish processes and procedures that ensure the tools will be effective.

Here are companies that offer CRM tools made specifically for dealers:

ADP Dealer Services
1950 Hassell Road
Hoffman Estates, IL
888-424-6342
www.dealersuite.com
Aether Systems Inc.
11460 Cronridge Drive
Owings Mills, MD 21117
410-654-6400
www.aethersystems.com
Applied Virtual Vision
939 Goodale Blvd.
Columbus, OH 43212
614-487-1436
www.avv.com
Autobase Inc.
8669 Bash St.
Indianapolis, IN 46256
800-320-0897
www.autobaseinc.com
Autobytel.com
18872 MacArthur Blvd.
Irvine, CA 92612
888-422-8999
www.autobytel.com
Automotive Business Management Consultants Inc.
29000 Highway 98 Building B
Daphne, AL 36526
800-676-2262
www.adam-systems.com
Automotive Directions
5950 Seminole
Center Court
Suite 210
Madison, WI 53711
608-268-9000
www.automotivedirections.com
AutoNation Inc.
AutoNation Tower
110 S.E. 6th St.
Ft. Lauderdale, FL 33301
954-769-7000
www.autonation.com
cars.com
175 W. Jackson Blvd.
8th floor
Chicago, IL 60604
www.cars.com
Cobalt Group Inc.
2200 First Avenue S.
Seattle, WA 98134
800-909-8244
www.cobaltgroup.com
Conquest Marketing
31700 Middlebelt Road
Suite 200
Farminton Hills, MI 48334
248-737-3200
www.conquestmarketing.net
Cowboy Corporation
20533 Biscayne Blvd. Suite 245
Aventura, FL 33180
877-558-6917
www.cowboycorp.net
Data Consultants
3586 N. Hazel
Fresno, CA 93722
800-284-8469
www.dataconsultants.com
Dealer Ups
4185 West Lake Mary Blvd.
Suite 204
Lake Mary, FL
800-557-5368
www.dealerups.com
Digital Motorworks Inc.
8601 FM 2222
Building 2, Fourth Floor
Austin, TX 78730
512-349-9360
www.dmotorworks.com
Marketdrive Interactive Inc.
(a wholly owned subsidiary of Classified Ventures Inc.)
350 Gate Five Road
Sausalito, CA 95965
415-275-2300
www.marketdriveinteractive.com
MSN Carpoint
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
800-243-9935
www.carpoint.com
MyCarPage.com
1639 11th Street
Suite 100
Santa Monica, CA 90404
310-392-1977
www.mycarpage.com
Reynolds and Reynolds Co.
115 South Ludlow
Dayton, OH 45402
888-473-9739
www.reyrey.com