BANGKOK –Independent vehicle importers have failed to provide adequate after-sales service to customers here, says DaimlerChrysler (Thailand) President and CEO Karl-Heinz Heckhausen. Heckhausen tells local reporters those importers of Mercedes-Benz and other vehicles from the U.K., Pakistan and Bangladesh have created a so-called "gray" market that is largely unregulated. "We're not happy with these importers as they are not responsible for anything, leaving the burden with the ...

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