New information technology equipment costs a lot. It can do a lot, too. But do most dealership personnel use their stores' IT computer systems to the fullest? Some stores are better than others, but rare is the dealership where the staff is running the IT system on full throttle. Polled dealers think their stores' IT equipment is getting more use, according to EDS’ fourth annual survey on what dealers think of information technology issues. But those surveyed dealers may be mistakenly ...

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