LAS VEGAS – Auto technician Scott Hager planned his work and intended to work his plan for fixing a car with assorted malfunctions during special and stressful circumstances here. David Wiebe's performance at ACDelco's 2003 Technician of the Millennium contest won him first place. “I had a fine-tuned approach,” says Hager, owner of Scott’s Auto Service in Troy, MO. “I had an idea of what I wanted to do first.” But in the heat of the moment, he did something else. ...

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