"The ball is now in our court to improve quality, produce exciting products and earn their trust." That's how Jim Padilla, Ford Motor Co.'s new top North American executive, sizes up the challenge he faces in winning the hearts and minds of Ford's 4,200 U.S. dealers, many of whom have been angry and vocal about how they've been treated lately. Their No.1 one gripe is what they perceive as Ford's high-handedness in creating policies detrimental to their operations. They also fault Ford ...

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