Ford Motor Co. will offer its Virtual Service Advisor (VSA) via participating Ford, Lincoln and Mercury dealer websites beginning this summer. VSA is available seven days a week, 24 hours a day, and enables customers to report problems with their vehicles and schedule recommended maintenance and service appointments, among other things. Ford piloted VSA at 21 U.S. dealerships, and says the program drew an overwhelmingly positive response from customers. VSA will be operated by Ford’s ...

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