Ford Motor Co. made progress in Consumer Reports magazine’s Annual Car Reliability Survey, but there still is work to be done, Bennie Fowler, vice president-Global Quality and Advanced and Manufacturing Engineering, says. In the report released last week, Ford scored an average of 64 out of 100 in customer satisfaction and bested cross-town rivals Chrysler Group and General Motors Corp. with 51 and 57, respectively. “I think changing (negative) public perception is one of our key ...
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