Few people appreciate auto dealers and their vital role in the auto industry as much as Dennis Clements, group vice president and general manager for Toyota Motor Corp.’s Lexus luxury division. With Clements guiding the way, Lexus has built one of the nation’s most sophisticated dealership networks since the luxury division debuted 13 years ago. It’s a relatively small band at 196 dealerships. But it’s formidable. Lexus dealerships consistently rank first in customer satisfaction ...
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