Ken Schneider, who owns Metro Toyota Scion in Brook Park, OH, with his father, decided they needed to get into the collision-repair business. “We were losing parts sales and car sales because we were sending our customers who needed collision repairs to other dealerships,” Schneider says. “We needed to close that loop.” From left: Mike Giarrizzo and Ken Schneider One problem, though. Schneider wanted to get into a business at a time when many dealers were leaving it. Collision ...

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