Part of Toyota’s new “Moving Forward” ad campaign aims to nudge up the brand’s so-so dealership customer satisfaction ratings. So says James Lentz, group vice president-marketing for Toyota Motor Sales U.S.A. Inc. Toyota’s “Carpool” TV commercial. “Moving Forward” is a wide-ranging campaign that includes more than 20 TV commercials featuring vignettes of life (from mountain climbing to marriage), humor (not a mainstay of previous Toyota advertising) and cross-cultural pitches ...

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