Don't take sales numbers at face value, says Dennis E. Clements, newly installed group vice president and general manager of Toyota Motor Sales U.S.A.'s Lexus Div. Compared to like-'99, year-to-date sales are down markedly for all of Lexus' passenger cars — despite a growing luxury market. But Mr. Clements says those who focus on the numbers don't understand the Lexus customer commitment — or the division's present strategy. “Those sales numbers really don't mean anything when you've got ...
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