“We don't need a bunch of youngsters coming in telling us how to do our job. And it's not an anti-factory diatribe on my part. Heck, I used to be a factory guy!”
Jeff Wyler of the Jeff Wyler Automotive Family dealer group in Cincinnati, OH, on manufacturers' attempts to get involved in automotive retailing.

“High-tech people suck to deal with. They act like they're above it. They hide from us, screen their voicemail, then are all surprised when we're holding their car.”
Repo man James Kevern on the challenges of repossessing cars from Silicon Valley residents who default on their luxury car loans.

“If you want to sell 400,000 Explorers a year, you can't be out in the market buck naked.”
Ford chief marketing analyst George Pipas on why the automaker is sweetening the incentive pot by reducing 2002 Explorers' interest rate from 5.9% to 3.9%.

“We blew it with the (Pontiac) Aztek on the price (about $25,000). We priced it too high for youth to afford, and we've got to get the price down to get the volume up. We're doing that with some lease programs.”
Ron Zarella, president of GM's North American automotive operations.automaker is sweetening the incentive pot by reducing 2002 Explorers' interest rate from 5.9% to 3.9%.

Sources: Ward's Dealer Business, Detroit Free Press, Wall Street Journal, Ward's Automotive Reports.