The first parts department at Sam Pack Five Starwas a mini storage facility.
Twenty-seven years later, itâ€™s the largestparts department in Texas.
Total revenue for the Sam Pack Automotive Group was $407,136,131 last year, more than $48 million of that from the parts department.
Sales arenâ€™t limited to in-store. Much of the revenue comes from shipping parts far and wide, Parts Manager Jerry Lowrey says.
â€śWe ship all over the country, and if a customer orders anything by 5:30 p.m. our time, it will go out that same day,â€ť Lowrey says.
The department is among about 25 nationwide that sell parts extensively, often to other dealers.
Success isnâ€™t limited to speedy shipments alone, says Sam Pack, president of the namesake dealership group. Whatâ€™s important is that customers get what they want.
â€śWe provide a high level of service, and we support that with an inventory that provides our customers with fast-moving parts, as well as hard-to-find parts,â€ť Pack says.
â€śWe know people are creatures of habit,â€ť he adds. â€śWeâ€™re looking to develop that relationship and have an inventory that will support that relationship. You wonâ€™t continue to do business with us if you call for a particular item and we donâ€™t have it.â€ť
Pack, an ex-Ford Motor Co. employee, employs about 70 people in his parts department, a warehouse that stretches for more than an acre ( .44 ha), located about a mile (1.6 km) from the dealership in Carrollton, north of Dallas. He purchased the dealership in 1979 and also ran the Ford Motor Credit Co. in Dallas.
â€śWhen we first came to the store, we were running about $150,000 a month,â€ť says Lowrey, who has worked at the department for 24 years. â€śWeâ€™ve gradually increased sales, and right now we do about $2.5 million a month.â€ť
The success of its parts department helps put Sam Pack Five Star Ford at No. 131 on Wardâ€™s Dealer 500.
â€śWeâ€™re just a basic parts department,â€ť Lowrey says. â€śIt sounds like Iâ€™m bragging, but thanks to the people we have here we just do things very efficiently.â€ť