The first parts department at Sam Pack Five Starwas a mini storage facility.
Twenty-seven years later, itâs the largestparts department in Texas.
Total revenue for the Sam Pack Automotive Group was $407,136,131 last year, more than $48 million of that from the parts department.
Sales arenât limited to in-store. Much of the revenue comes from shipping parts far and wide, Parts Manager Jerry Lowrey says.
âWe ship all over the country, and if a customer orders anything by 5:30 p.m. our time, it will go out that same day,â Lowrey says.
The department is among about 25 nationwide that sell parts extensively, often to other dealers.
Success isnât limited to speedy shipments alone, says Sam Pack, president of the namesake dealership group. Whatâs important is that customers get what they want.
âWe provide a high level of service, and we support that with an inventory that provides our customers with fast-moving parts, as well as hard-to-find parts,â Pack says.
âWe know people are creatures of habit,â he adds. âWeâre looking to develop that relationship and have an inventory that will support that relationship. You wonât continue to do business with us if you call for a particular item and we donât have it.â
Pack, an ex-Ford Motor Co. employee, employs about 70 people in his parts department, a warehouse that stretches for more than an acre ( .44 ha), located about a mile (1.6 km) from the dealership in Carrollton, north of Dallas. He purchased the dealership in 1979 and also ran the Ford Motor Credit Co. in Dallas.
âWhen we first came to the store, we were running about $150,000 a month,â says Lowrey, who has worked at the department for 24 years. âWeâve gradually increased sales, and right now we do about $2.5 million a month.â
The success of its parts department helps put Sam Pack Five Star Ford at No. 131 on Wardâs Dealer 500.
âWeâre just a basic parts department,â Lowrey says. âIt sounds like Iâm bragging, but thanks to the people we have here we just do things very efficiently.â