SOUTHFIELD, MI – Inventory control specialists hold the key to efficient dealer service operations, says Bob Bennett, retired Toyota Motor Sales U.S.A Inc. group vice president. When the auto maker revamped its parts distribution system in the 1990s, Bennett – president and executive consultant of Efficient Distribution, LLC – noticed few dealers employed inventory control specialists. Toyota recycled stock replenishment time to 14 hours from 96 hours. "There were plenty of ...

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