Are you looking for ways to increase your sales of extended service contracts?
This idea starts in the finance office.
You will need two rubber stamps, one that says “COVERED” and another that says “NOT COVERED.”
If finance is successful in selling a service contract, they will stamp the information page in the customer's factory warranty booklet with the “COVERED” stamp.
If not, they stamp the warranty book “NOT COVERED.”
When the customer shows up in our service department, the service advisor will open and use the factory warranty booklet to do their write up.
When the advisor notices the “NOT COVERED” stamp, they will take that opportunity to pitch the extended service plan once again.
Spiff advisors for every sale they make. Good advisors can fatten their paychecks given this opportunity and the dealership will profit as well.