WOLFSBURG, Germany – The city of Wolfsburg isn’t the most likely tourist spot on the German map. It’s hard to hide the city’s industrial roots, which gave birth to Volkswagen AG, still headquartered here. VW’s Autostadt sets benchmark for customer relations. On the banks of the Mittelland Kanal, which feeds off the Elbe River, sits VW’s huge factory, that produces the Golf, Bora and Lupo at a rate of 2,700 units per day. The plant, itself, is a marvel, with more than 0.6 ...

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